How does Rent That Toy! work?
How do I rent?
We offer top quality, safe and exciting toys for rent. Our toys are rented for a month but we can accommodate special requests.
- Check the toys you want
- Add to your cart
- Confirm your order
- Fill in your details
- That's it!
You will receive an order confirmation via email.
If you have further enquiries, you can always contact us by email.
Is there a deposit, and if so, how much is it?
No, no deposit is required. All rentals are Cash On Delivery.
How is the 1 month rental period calculated?
The 1 month rental period commences on the day of delivery and ends at the end of 4 weeks.
Can I extend my rental period?
We will send you an email a few days before your rental period ends, as a friendly reminder. If you want to keep the toys a bit longer, just let us know at this stage. You will always have the first option to re-hire the toys you already have.
Delivery charges will be waived when you extend the rental period for ALL the toys in your order.
Should you wish to extend the rental period for only SOME of the toys in your order, a pick-up fee of $7 will be levied.
What if my child doesn't like the toys I've rented?
No problem, just let us know within the first week of rental. We will be happy to do an exchange for you at a nominal fee of $10, as long as you choose a toy of equal or lesser value. Alternatively, you may advise us to pick up the toy and we will give you credit in the form of reward points for the unused portion of your rental.
Please note that you are only allowed to exchange toys once within the first week of rental.
My grandchild is coming to visit and I don't know what to rent!
We will be more than happy to help you out with advice on popular toys for specific age groups.
Just contact us at firstname.lastname@example.org and we'll do our best to make the visit a fun one!
Be sure to indicate the age and gender of the child and the length of the visit.
Do you deliver?
Upon receiving your order, we will usually contact you within the next 3 days to confirm the delivery date and time.
We are able to courier to anywhere within mainland Singapore (usually before 5pm during the weekdays) and will absorb the courier cost of $10 for rentals above $35 (after all discounts, promotions and coupons are applied).
Please note that additional charges may apply for deliveries during the weekends or after 5pm during the weekdays.
We also offer special delivery services to your door, which are great if you want a toy quickly, or if you need the toy delivered on a certain day or at a certain time. The cost depends upon your location. Please ask for further details if you are interested in this option.
How about pick up?
We will pick up the toys from you.
Do you sterilise your toys?
All of our toys are first cleaned and followed by steam sterilization.
We have kids at home who use the toys too! We do however, request that toys are returned in a clean condition.
Do you have party plans?
We cater for birthday parties and can arrange for bulk loans for parties and special occasions. Just email us what you need with details. For large quantities, please give us a week to coordinate. We will also be more than happy to help you out with advice on popular toys for specific age groups or party themes and will do our best to make your child's party successful.
If you have more questions, click on the link I HAVE MORE QUESTIONS or email us at email@example.com.
We will make every effort to respond within one business day.